Return Policy

If you should need to return an item or make an exchange, Strup.GiGMarketing.net wants to make it a hassle-free experience. Please note the following steps to expedite your return or exchange.

• If your order was received with freight damage, we must be notified within 48 hours. Please contact a Customer Service Representative at (951) 367-4601 or CustomerService@GiGMarketing.net and have your Order ID number ready. Save the box, all packaging materials and damaged product just as it was received. The shipping carrier will go to the place of delivery to inspect and retrieve the damaged package.
   
• Strup.GiGMarketing.net has multiple warehouse employees that inspect and sign off on every order for part number accuracy and correct quantity before leaving our facility. However, if you should note a shipping discrepancy, we must be notified within 5 business days. Please contact a Customer Service Representative at (951) 367-4601 or CustomerService@GiGMarketing.net.
   
• All returns require a Return Merchandise Authorization Number (RMA#) and are subject to inspection. Returned product must be received in "As New" condition in the manufacturers box with all instructions included. A copy of your original order is required with the returned product.
   
• Please write the RMA# on the return label itself; please do not write it on the box. The shipping method is entirely your choice, however please make certain the return is appropriately packaged and insured. In the event of any product damage from shipping, filing a damage claim is the responsibility of the shipper.
  Strup.GiGMarketing.net does not reimburse return freight expenses.
   
• Once the returned merchandise is received and inspected, a refund will be issued in the same payment method as the purchase was made. Refunds are processed within 3-5 business days of Strup.GiGMarketing.net receiving the merchandise. Once the refund is processed a confirmation will be emailed to you.
  NOTE: Strup.GiGMarketing.net is not responsible for product returned without an RMA# or any traceable markings.
   
• Some products are required to be returned directly to the manufacture. Please contact Strup.GiGMarketing.net and a Customer Service Representative will get an RMA# and shipping address for you. Please allow 1-2 business days for that information to be emailed to you.

• Note: Refunds for product returned directly to the manufacture may take slightly longer to process.
   
• No returns after 30 days.
• No returns on clearance items.
• No returns on installed product or product that has been altered or modified in any way.
• No returns on Custom Made/Special Order product.
• Used parts are purchased "As Is".
• Returned merchandise is subject to a 20% Restock Fee.
• Freight charges are non-refundable. For orders shipped with a "Free Shipping" promotion, the actual Strup.GiGMarketing.net freight expenses incurred will be deducted from the refund.